SHIPPING &
RETURNS
SHIPPING POLICY
THANK YOU for your purchase... A happy shipment will arrive soon and at the perfect time in your hands!!!, and we hope you love it as much as we do.
All shipments are made by HR Design Shop / Creativity Made Fashion by Cozy Mood LLC through the commercial account at USPS United States Postal Service.
Once your purchase has been made, and payment has been completed and validated, we proceed to prepare, package and ship your product.
Destinations and Schedule
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Shipments can be made to the entire territory of the United States, from Monday to Friday from 10:00 am to 4:00 pm.
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Any purchase made online before 2:00 pm can be processed for same-day shipping by USPS.
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Any purchase made after 2:00 pm will be processed the following business day, Please note that if the purchase is made on a Friday after 2:00 pm, Saturday or Sunday, it will be processed and shipped on Monday.
Type of Package
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Depending on the size of your purchase, the type of packaging to be used is selected, which is appropriate in size and with which we can adequately protect your product.
Shipping Services
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The USPS First-Class Mail® service is the shipping standard we use at Cozy Mood LLC, being an economical and convenient way to send envelopes and packages. Costs are calculated online directly by USPS.
Note: the final cost is adjusted according to the weight of the shipment, under USPS parameters. Delivery time is 2 to 7 business days.
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The USPS Priority Mail® service is used at the request of the customer who makes their purchase at Cozy Mood, shipments of up to 70lbs can be made. Costs are calculated online directly by USPS.
Note: the final cost is adjusted according to the weight of the shipment, under USPS parameters. Delivery time is 1 to 5 days.
Delivery times, rates and quality of shipping are directly related to USPS and its policies, this exempts Cozy Mood LLC from any liability directly related to shipping.
If I make a purchase with several items, can I ship to different addresses?
If you are purchasing for multiple people at once and want to ship your various items to multiple addresses, you must place a separate order for each address.
A single order cannot be shipped to multiple addresses. Applicable shipping rates apply to each order placed.
To do this, use the "Save for Later" feature in your shopping bag.
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When you are ready to purchase, go to the Checkout button box and click.
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Identify the items in your shopping bag that you want to ship to the first address.
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For each of the remaining items, click "Save for Later."
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This moves those items to a separate saved category below your active shopping bag.
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Complete your purchase of the first set of items.
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You can then repeat step 1 and then move the saved items to your active shopping bag.
For more information please contact us at
EXCHANGES AND RETURNS POLICY
We hope you love your purchase, but if you don't, we'll be happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label for your online purchase. You have up to 15 days from the shipping date to return or exchange mail-in items purchased from HR Design Shop / Creativity Made Fashion by Cozy Mood LLC.
How do I know if my return is approved?
For your exchange or return to be approved, you must comply with the following points:
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Returned or exchanged items must be received by us within 15 days of the original shipping date.
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The items must be in their original condition: with tags, unwashed and without signs of having been used. Items that are not in these conditions will not be accepted, so returns will not be approved.
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You must make the exchange for one of our products published as available.
What items are eligible to be returned or exchanged?
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Sale or final sale items cannot be returned or exchanged.
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Items due to damage are not returned, because we carry out a thorough inspection before each shipment, in addition to placing the label with the conditions of use and recommendations for its care.
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There are no changes or returns on products that have been personalized. Remember that before customizing your product, the size, color and design you request is confirmed. In the case of size, each product publication has a measurement guide so you can make the right decision.
How can I receive a refund for my order?
Refunds require proof of purchase with invoice, shipping confirmation email, and/or proof of payment.
The refund, upon approval, will be issued directly to your payment method, in the corresponding time according to your bank.
To complete Refunds
Refunds for returns are credited to the original form of payment. For exchanges, the item is returned first, once the return is received and approved, the second refund transaction for your purchase is initiated to complete your exchange.
Details of various payment methods:
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If you paid with:
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A credit card: The refund of the amount of your purchase is made to that same card.
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A gift card: The refund of the amount of your purchase will be to your gift card, if this is not possible, a new gift card from our online store will be issued for the amount of the approved return, which you can use in any moment.
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A promotional or discount code: The item is exchanged for the same model in another size or color. (If you choose to exchange the item for a different style, the discount is not transferable.)
Note
Refunds include any taxes originally paid on the item being returned. If the refund is applied to your credit card, it may take up to an additional 15 business days for your credit card company to post the refund to your account.
For more information please contact us at